Terms of service

Quotes and pricing

Prices shown on this site are starting prices based on the size of your home and the service you choose. Your quote is the price you pay for the job as described. If the home turns out to be substantially different from what you told us — significantly larger, or in a condition that needs materially more work — we will tell you and agree a new price with you before we start. We will not surprise you with a higher bill afterwards.

Scheduling, rescheduling, and cancellation

There is no contract and no minimum commitment. You can skip a visit, change your frequency, or stop entirely at any time. We ask for 24 hours' notice to cancel or reschedule so we can offer the slot to someone else. If we have to cancel on you, we will tell you as early as we can and reschedule at your convenience.

Access to your home

You do not need to be home. You are responsible for giving us a way in — a door code, a key, or someone to let us in. If we arrive and cannot get in, we may charge for the visit, because the time was reserved for you.

Please secure pets that are anxious around strangers, and tell us about them when you book.

Our guarantee

If you are not happy with any part of a clean, tell us within 24 hours and we will come back and re-clean it at no charge. That is the remedy we offer, and we would rather you use it than quietly go elsewhere.

Damage and breakage

We are careful, and things still occasionally break. Tell us within 48 hours and we will work with you to repair or replace the item fairly. Please put genuinely irreplaceable or sentimental items somewhere we will not be cleaning.

What we don't do

Each service page lists what that clean does not include. In general we do not do exterior windows, work above two steps of a ladder, carpet shampooing, pest or mold remediation, post-construction debris, or moving heavy furniture. If your home has an active pest infestation or a biohazard, we will decline the job and tell you why.

Payment

Payment is due after the visit unless we have agreed otherwise in writing.

Hiring our cleaners directly

We invest in finding and training the people who clean your home. Please do not engage them directly outside of Wren while they work with us, or for twelve months afterwards. If you would like to, talk to us first and we will try to find an arrangement that works for everyone.

Changes and contact

We may update these terms. The date at the top tells you when they last changed. Questions go to hello@wrenhomecleaning.com or (888) 888-8888. These terms are governed by the laws of the State of Ohio.